Answers to your legal and account rights questions
Contact our support team with your email and registered phone number. We'll verify your identity within 30 minutes, then send a password reset link. For extra security, we may ask you to confirm your last deposit method (DANA, OVO, GoPay or QRIS) or a recent withdrawal.
Withdrawals are held pending verification, which usually completes within 24 hours. We may request ID, proof of address, or payment method confirmation. Once verified, funds are released to your original payment method. Verification protects both your account and our compliance standing.
We only close accounts for breaches of our terms — fraud, underage play, or money laundering indicators. You'll receive written notice and a chance to withdraw any balance. Where local law permits, you can dispute the closure within 14 days of notification.
We retain account data for seven years to comply with anti-money laundering regulations. After that period, your data is deleted unless legal obligation extends retention. You can request a copy anytime before deletion through our support channels.
All deposits are held in segregated bank accounts separate from operational funds. Where local law permits, player funds are protected against platform insolvency. Your DANA, OVO, GoPay and QRIS transactions are logged with payment providers for independent verification.
Change your password immediately and contact live chat or email our support team within the hour. We'll freeze your account, review transaction logs, and confirm legitimate activity. Report suspected fraud to local authorities if needed; we'll cooperate fully.
Yes. Submit a written request to our compliance team via email with details of what needs correcting or deleting. We respond within 30 days and explain any data we must retain for legal reasons. Verification documents like ID may remain longer where law requires.
