Frequently Asked About Our Terms & Conditions
Breaches such as using false identity details, multi-accounting, or attempting fraud may result in account suspension or closure. Your balance may be forfeited pending investigation. We notify you of any action taken. Appeal or clarification requests go to support with evidence of your identity.
Yes. Request closure via Settings > Account Info or contact support with your username and reason. Closure is final after all pending bets settle and verification clears. Your remaining balance is returned to your verified payment method within three working days.
DANA, OVO, GoPay and QRIS deposits usually clear in under one minute after you confirm the payment in your banking app. Withdrawals are processed within 24 hours once verified; funds reach your account one to three business days later depending on your bank.
Contact support immediately with your withdrawal ID and linked payment method. We investigate delays within 24 hours. Common causes are bank maintenance, incorrect account details, or pending verification. Support can resubmit the withdrawal or help correct your payment information.
We share your verified identity and payment details only with payment processors and our anti-fraud partner, and only to complete your transactions and prevent abuse. We do not sell your data. Bank and QRIS networks handle your payment information under their own privacy terms.
Yes. Go to Settings > Payment Methods and add or update your DANA, OVO, GoPay, QRIS or bank account. New payment methods require verification before you can withdraw to them. Existing verified methods can be used immediately for deposits and withdrawals.
Report the dispute via live chat or email within seven days of the activity. Include your bet slip ID, the game name and what went wrong. Our team reviews the game logs and responds within five working days. If we find an error, we correct your balance immediately.
